It was such a
simple thing. Jim’s laptop overheated
and the hard drive was trashed. Since it
would no longer even attempt a boot-up, I watched for good deals and found him
a new Inspiron with Windows 8 for a reasonable price. His software needs are minimal, so I
purchased MS Office home and student 2013.
It included Word, Excel, Power Point, and One Note.
I received
the laptop, but for some reason, the e-mail containing the download key for
Office went astray. This triggered two
calls to Microsoft and eight calls to Dell.
I was assured that they would send me a CD overnight. What I received was a small box containing a
download key. There were four
instructions. It looked like a no-brainer.
1) Go to office.com/setup
2) Enter the download key and follow the instructions
3) Sign in or create a Microsoft account
4) Download Office to your PC
2) Enter the download key and follow the instructions
3) Sign in or create a Microsoft account
4) Download Office to your PC
I followed
the four steps. It seemed to me that the
download was a bit too fast; it was over in about 15 seconds and then took
me back to the install page. There was
no pop-up that showed installation, nothing to indicate that it was doing
anything. I went back to the home page,
but there were no tiles for Office. I
searched everywhere, but found nothing. So
I tried it again. It took me to the
install page and I went through the motions.
It took four attempts before the four Office apps showed up on the home
page.
I wasn’t
quite sure what I had done differently, but I was relieved. I opened Word and was able to navigate
around. Then I clicked on Excel. My time promptly disappeared down the rabbit
hole. I spent an hour trying every
avenue to no avail. I gave up for the
night, knowing I was tired and work weary and probably wasn’t thinking with a
fresh mind. That was Wednesday.
Tonight, I
attacked the problem again. Jim had
tried to do a “repair” on Excel when he got home from work, but the computer
was grinding away for four hours by the time I got on the case. At 8:30, I called Dell’s Solution
Station. I sat on the phone until 11:30
with no resolution. First there was an
80-minute system scan, then another lengthy process. After those things did not work, we used the
download key again, but I could have told him it wouldn’t take the same key
twice…I had tried that on Wednesday.
Then he uninstalled and reinstalled the program. He was convinced that it would work. Finally he gave up, telling me that I needed
a senior technician and arranging an appointment for them to call me back on
Saturday at 6 p.m.
He was
confident because the Office installation window had come up and was
loading. Under the progress bar it
states “We’re wrapping things up – please stay online as we make some finishing
touches.” When he gave up at 11:30 p.m.,
the bar was only as far as the “t” in the word stay. As of 1:50 a.m., I’m up to the “k” in the
word make. He told me that if it wasn’t
loaded by 12:30, I could shut it down and wait for my senior technician call tomorrow. But I figured I should just let it keep
working. It may be progressing at a
snail’s pace, but as long as it is still moving, I’m letting it continue. At its present rate, the progress bar may make
it to the end by about 5 a.m. Here’s
hoping by morning, a working copy of Excel will be loaded on the stupid machine!
No comments:
Post a Comment